Soft skills. Power skills. Human skills. No one can really decide what to call these non-technical, ‘developed capacities’ to learn, interact with others, and manage one’s work. But leaders do agree on one thing: these skills are becoming the differentiators in the AI era. Josh Bersin, a leading HR analyst, prefers the term "power skills" over "soft skills." He argues these non-routine cognitive and social abilities deserve the upgrade in terminology because they're the most difficult...